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VicPD Lobby Areas & Front Counter Services Re-opening July 5th

News Releases
Date Published: 02 Jul 2021, Last Updated: 15 May 2025

Date: Friday, July 2nd, 2021Victoria, BC – VicPD’s lobby areas and front counter services will be re-opened to the public in both Esquimalt and Victoria on July 5th.Our lobby areas and front counter services at both our 850 Caledonia Avenue and 500 Park Place Esquimalt Division locations were first closed due to COVID-19 restrictions on March 17th, 2020. They were opened in a limited capacity on July 6th, 2020 but closed again on November 24th. With the move into Step 3 of B.C.’s Restart Plan, we are glad to re-open our lobby areas for front counter service on July 5th, 2021.Our new hours of operation will be:850 Caledonia Avenue Hours of Operation8:30 a.m. to 4:30 p.m., Monday through Friday. 500 Park Place Hours of Operation8:30 a.m. to 5:00 p.m., Monday through Friday.Many services were moved online during the COVID-19 pandemic closures. These online service options will continue to be offered.They include:

  • The VicPD Report Desk non-emergency line is available 24 hours a day, seven days a week. To report a non-emergency incident, please call 250-995-7654 and select option #1. Please consider calling during non-peak times, such as outside of regular business hours, to avoid long wait times.

  • To obtain updates on VicPD services and information, please call our non-emergency line Monday to Friday, 8:30 a.m. to 4:30 p.m. at 250-995-7654 and select option #8.

  • Vulnerable sector police information checks also remain available online. Visit https://vicpd.ca/services/police-information-checks/ for more information and to apply for a vulnerable sector police information check. You will be contacted in the event that fingerprints are required for your vulnerable sector police information check. These fingerprints will be conducted from 10 a.m. to 3:30 p.m. by appointment only.

Court-mandated FingerprintingCourt-mandated fingerprinting remains available on Wednesday mornings from 8:00 a.m. to 10 a.m. only. Staying COVID-19 safeIn keeping with B.C. provincial guidelines, wearing a mask is encouraged, but not required, in our lobby. Please do not attend our lobby areas if you have COVID-19 symptoms, have been confirmed to have COVID-19, or have been directed to self-isolate.If you have questions or concerns, please email [email protected] for more information.  We look forward to welcoming you back to our lobby areas and serving you at our front counter again.

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