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COVID-19 Service Delivery | Front Counter Closed Until Further Notice

News Releases
Date Published: 22 Dec 2021, Last Updated: 15 May 2025

Date: Wednesday, December 22, 2021Victoria, BC – Effective at 5 p.m. today, the front counter of VicPD headquarters at 850 Caledonia Avenue, and the front counter of Esquimalt Division at 500 Park Place, will be closed until further notice.With the recent rise in COVID-19 cases and the impacts of the Omicron variant, we are taking this step as part of our efforts to protect the public and our staff while ensuring that we are able to maintain operational readiness.We are asking members of the public to utilize our non-emergency line, or, where possible, report incidents online.We have a number of online services available to you including applying for Police Information Checks, Freedom of Information Requests, and Requesting Property Returns.  Please see our website at www.vicpd.ca/services To Report An Incident or Obtain Front Counter Services

  • To report an emergency or a crime in progress, always call 9-1-1.

 

  • Our non-emergency line is available 24 hours a day, seven days a week. To report a non-emergency incident, please call 250-995-7654 and select option #1. Please consider calling during non-peak times, such as outside of regular business hours, to avoid long wait times when being transferred through to E-Comm.

 

  • To obtain updates on VicPD services and information, please call our non-emergency line during Monday to Friday, 8:30 am to 4:30 pm, excluding statutory holidays, at 250-995-7654 and select option #8.

 

  • You can help our officers stay healthy and able to respond to 911 calls for service by reporting non-emergency crimes, where you have no suspect information, online here: https://vicpd.ca/services/report-a-crime-online/, or through our free VicPD Connect app on your smartphone. VicPD Connect also provides public safety notifications directly to your device. Download VicPD Connect today!

 Appointments Required For FingerprintingAppointments will be required for all fingerprinting.Court-mandated fingerprinting will continue to be available at the date and time indicated on your release document.If you have a court-mandated fingerprinting appointment please come to our front doors at your appointment time, call 250-995-7654 and select option #8. You will be escorted in.Please notify the staff member if you have flu-like symptoms, have travelled outside of Canada in the last 14 days, or have been in contact with someone who has tested positive for COVID-19. Property ReturnsAppointments will be required for property returns.To make an appointment to get your property returned, call 250-995-7654 and select option #8 between Monday to Friday, 8:30 am to 4:30 pm, excluding statutory holidays. UpdatesFor the latest information on Front Counter services and other COVID-19 Service Delivery changes please visit our website, https://vicpd.ca, or our Twitter account https://twitter.com/vicpdcanada. If you have questions or concerns, please email [email protected]. 

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